Skip to main content
At any point before your account is deactivated, and for 90 days afterwards, you can request to download your content and we will provide an export.

At a glance

What happens

Your account

Your study materials

Can you request an export?

While on your course

Stay active

Remain on your account

Yes, but content downloadable

A course/module ends

Stays active

Remain on your account

Yes

A term/semester ends

Stays active

Remain on your account

Yes

You move to a new year of study

Stays active

Remain on your account

Yes

On graduate or leave your institution. Up to 90 days post.

Deactivated then deleted

No longer accessible through StudyStash

Yes, up to 90 days after deactivation

When your course / module / semester / year ends

Nothing changes. Your flashcards, notes, practice tests and podcasts stay in your account, along with the course materials your lecturer uploaded.
The "My Stash" home page, where students find their materials

Figure 1. The "My Stash" home page, where students find their materials

How to request an export

Step

What to do

1

Email support@studystash.com

2

Use the subject line [your email address, request to download content]

3

Send it from the address linked to your StudyStash account, so we can verify the request

4

We’ll come back to you with your export

For example: [j.smith@university.edu, request to download content]

Can I download my study notes myself?

You cannot download course content from StudyStash directly. Your lecturers’ materials and the study assets created from them stay inside the platform, where you can read, revise and test yourself on them as often as you like. Exporting exists only so you don’t lose your work when your account closes.
If you have questions about retention periods, data processing, or your institution’s specific configuration, our Trust Centre has the detail: trust.studystash.com